Privacy Policy & Terms of Service

1. Introduction

PlanMyRoute ("we," "our," or "us") operates planmyroute.ai (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service. By accessing or using PlanMyRoute, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and password when you register.
• Route Data: PDF files you upload, parsed delivery stop information, customer addresses, service dates, and route optimization preferences.
• Usage Data: Log data, IP addresses, browser type, pages visited, and interactions with the Service.
• Device Information: Device type, operating system, and identifiers used for trusted device authentication.
• Location Preferences: Starting location and driving preferences you configure.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Process and optimize route plans on your behalf.
• Send verification codes and account-related communications via SMS and email.
• Analyze usage trends to enhance features and performance.
• Use your data for our internal business purposes, including research, analytics, product development, and service improvements.
• Share your data with trusted marketing partners and third-party service providers for purposes including targeted advertising, promotional communications, and market research, subject to appropriate data use agreements.
• Comply with legal obligations and enforce our policies.

4. Sharing of Information

We may share your information with:

• Marketing Partners: We may share your name, email address, and usage data with third-party marketing partners to provide you with offers, promotions, and advertisements we believe may be of interest to you.
• Service Providers: Third-party vendors who assist us in operating the Service (e.g., cloud hosting, SMS delivery, email services, mapping and geocoding services).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Legal Requirements: When required by law, court order, or governmental authority.
• Protection of Rights: When necessary to protect the rights, property, or safety of PlanMyRoute, our users, or others.

5. Data Retention

We retain your account information and route data for as long as your account is active or as needed to provide the Service. You may request deletion of your data by contacting us at privacy@planmyroute.ai. We may retain certain information as required by law or for legitimate business purposes.

6. Security

We implement industry-standard security measures including encrypted passwords, two-factor authentication, and secure HTTPS connections to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time by contacting us.
• Lodge a complaint with a data protection authority.

To exercise these rights, contact us at privacy@planmyroute.ai.

8. Cookies and Tracking

We use session cookies and similar technologies to maintain authentication and improve your experience. We do not use third-party advertising cookies without disclosure. You may disable cookies in your browser, though some features of the Service may not function properly.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

1. Acceptance of Terms

By accessing or using PlanMyRoute, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use the Service. We reserve the right to modify these terms at any time, and your continued use constitutes acceptance.

2. Description of Service

PlanMyRoute is a route optimization platform that allows delivery drivers and logistics professionals to upload route plans, parse stop data, and generate optimized driving sequences. The Service is provided on an "as is" and "as available" basis.

3. Account Registration

You must register for an account to use the Service. You agree to provide accurate, current, and complete information and to keep your account credentials secure. You are responsible for all activity under your account. Accounts are subject to administrator approval and may be suspended or terminated at our discretion.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any regulations.
• Upload content that infringes on any third party's intellectual property rights.
• Attempt to gain unauthorized access to any part of the Service or its infrastructure.
• Reverse engineer, decompile, or disassemble any portion of the Service.
• Use the Service to transmit spam, malware, or harmful content.
• Share your account credentials with unauthorized parties.

5. Data You Upload

You represent that you have all necessary rights to upload and process the data submitted to the Service, including any customer addresses or delivery information contained in route plan files. You grant PlanMyRoute a non-exclusive, worldwide license to process, store, and analyze your uploaded data to provide and improve the Service, and as described in our Privacy Policy.

6. Route Optimization

Route suggestions provided by PlanMyRoute are for informational purposes only. We do not guarantee the accuracy, completeness, or fitness of any optimized route for any particular purpose. You are solely responsible for verifying route safety, compliance with traffic laws, and operational suitability before use.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by PlanMyRoute and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any portion of the Service without our express written permission.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLANMYROUTE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless PlanMyRoute and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third party's rights.

11. Termination

We reserve the right to suspend or terminate your account at any time for any reason, including violation of these Terms. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will remain in effect.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Iowa, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Iowa.

13. Contact

If you have questions about these Terms or our Privacy Policy, please contact us at:

PlanMyRoute
Email: legal@planmyroute.ai
Website: planmyroute.ai